Customer Information
Warranty
Up to 7 years manufacturer cover on selected units, registered for you automatically, with in-house warranty specialists coordinating every claim from start to finish.
Cover
Peace of mind, built in
A great climate system should be a decade-long purchase. Our warranty programme is built to match.
Up to 7 yrs
Cover on premium wall-mounted units
Auto
Warranty registered on dispatch
In-house
Warranty team handles the whole claim
The claim process
How a warranty claim works
Report the issue
Call, email or submit a claim online with your order number and, ideally, a short video or photo of the fault.
Remote diagnosis
Our technicians diagnose more than 60% of faults remotely, usually within a single phone call, saving you an unnecessary engineer visit.
Engineer visit or part dispatch
If a physical visit is required, we book an accredited engineer within 3–5 working days. Replacement parts are shipped directly, tracked.
Repair or replacement
The engineer repairs the fault or, if the unit is beyond economical repair, we ship a like-for-like replacement at no cost to you.
Case closed
You receive a digital service report for your records and, if applicable, a small courtesy extension to your warranty period.
Full detail
Everything covered by your warranty
Manufacturer warranties
Every Climio product is supplied with its full manufacturer warranty — typically 2 years on portables and fans, 5 years on premium wall-mounted units, and up to 7 years on selected inverter systems. Warranty registration is completed for you automatically at the point of dispatch, so there's nothing for you to fill in.
What's covered
Cover applies to manufacturing defects, component failures, refrigerant loss where a manufacturing fault is proven, and control-board or sensor faults. Labour costs for warranty-authorised engineer visits are included in full — including travel — for the entire warranty period.
What's not covered
Cosmetic wear from normal use, accidental damage, misuse, unauthorised modifications, installation by a non-F-Gas engineer, damage caused by extreme weather events, and consumables such as air filters and remote batteries. Extended commercial use beyond the intended residential duty cycle may also be excluded on domestic-rated models.
How to make a claim
The fastest route is to email warranty@climio.co.uk with your order number, a short description of the fault, any error code shown on the remote, and — where possible — a photo or short video. Our technicians will triage within one working day and confirm next steps.
Required documentation
You'll need your Climio order number (or original invoice), the model and serial number of the unit (both visible on the side sticker of the indoor unit), and — if a Climio-managed installation was carried out — your installation reference. We hold all of this on file for you already; the numbers just help us find it faster.
Repair process
For faults requiring an on-site visit, we send a manufacturer-accredited engineer with the correct diagnostic equipment and, where the fault is known, the replacement parts on the first visit. Same-day fixes are our target; when a further part is required we prioritise dispatch and rebook within 5 working days.
Replacement process
If your unit is beyond economical repair, we replace it with the same model — or the current equivalent if the model has been superseded. Replacements are dispatched within 5 working days, and installation of the new unit is arranged at no cost when the original was Climio-installed.
Extended warranty options
For total peace of mind you can add an extended 8-year all-inclusive care plan at checkout, covering annual servicing, priority engineer response and no-quibble accidental damage cover — from £6.99 per month.
Warranty FAQ
Quick answers on cover
How long is the warranty on a Climio wall-mounted unit?
Do I need to register my warranty?
Who carries out warranty repairs?
Is labour included?
Does the warranty still apply if I install the unit myself?
What if I've lost my order number?
We're here to help
Still need a hand?
Speak with a Climio climate specialist. We'll size a room, troubleshoot a unit, arrange installation, or track down your order — usually within a few minutes.