Customer Information
Contact Us
Real people, real climate expertise. Reach the right team in a click — every message is answered by a specialist, not a bot.
Choose a team
How would you like to reach us?
Four dedicated teams so you always land with someone who can help straight away.
Customer Support
Product questions, sizing advice, troubleshooting.
support@climio.co.uk
Email Support
General enquiries answered within one working day.
hello@climio.co.uk
Commercial Sales
Multi-unit quotes, offices, retail and hospitality.
trade@climio.co.uk
Order Assistance
Delivery updates, invoices, order changes.
orders@climio.co.uk
Send a message
Contact form
Prefer to write? Send us the details and we'll be in touch within one working day.
Opening hours
- Monday – Friday8am – 8pm
- Saturday9am – 6pm
- Sunday10am – 5pm
- Bank Holidays10am – 4pm
Typical response times
< 2 min
Average phone answer time
< 5 min
Live chat first response
< 1 hr
Email during opening hours
Visit our London showroom
See live-running units, hear real noise levels and get sizing advice in person. Coffee's on us.
1 Coolhouse Yard, London EC1V 9AA
What to expect
Support expectations
Every Climio conversation follows the same standard — clear, calm and expert.
- Real specialists. Every call, chat and email is handled by a UK-based climate specialist — no scripts, no offshore call centres, no wait music.
- One conversation, one owner. The person who first picks up your case owns it until it's resolved, with a personal reference number for follow-ups.
- Transparent timelines. If something needs to be checked with a manufacturer or engineer, we tell you exactly when we'll be back in touch — and we stick to it.
- Post-purchase care. Your relationship with us doesn't end at checkout. Warranty registration, seasonal servicing tips and product recall notices come to you automatically.
Helpful links
Try these first — fastest self-serve options
FAQ preview
Quick answers before you write
How quickly will you reply?
Can I book a call with a specialist?
Do you have a showroom?
We're here to help
Still need a hand?
Speak with a Climio climate specialist. We'll size a room, troubleshoot a unit, arrange installation, or track down your order — usually within a few minutes.