Customer Information
About Climio
We're a UK premium climate technology retailer on a mission to make exceptional cooling and heating accessible — beautifully designed, energy efficient, and looked after for the long term.
Our Story
From an idea to the UK's most-loved climate specialist
Climio began in a small workshop in Manchester in 2018 with a single obsession — cooling products shouldn't be an afterthought in a beautiful home.
We were tired of the way air conditioning was sold in the UK — a beige box in a builder's merchant, chosen from a spec sheet, installed by whoever could show up first. So we set out to build the opposite: a small, curated range of the very best inverter systems in the world, sold by real specialists, and installed by engineers who cared as much about the finish as we did.
Six years and 50,000 installations later we're a national business — but we still take the same care over every order. Every phone call is answered by a specialist. Every installation is quality-checked. Every product on the site would earn a place in the founders' own homes. That's the promise we started with, and it's the promise we're still keeping today.
Our Mission
To make exceptional climate technology genuinely accessible — with expert advice, transparent pricing and installation you'd recommend to a friend. We believe every home in the UK should be able to enjoy consistent, quiet, energy-efficient comfort without compromise.
Customer Promise
A specialist on every call, honest recommendations even when they're smaller, tidy workmanship, and a team that stays with you for the life of your system — not just up to checkout. If we ever fall short, we'll make it right.
Our Values
What we stand for
Design-led
We stock climate systems we'd install in our own homes — quiet, elegant and considered. Nothing generic makes the cut.
Efficiency as standard
A-rated or better across the entire range, with most models achieving A++ or A+++ — because a premium product shouldn't feel premium on your bill.
Honest advice
Real specialists, not commissioned salespeople. If a smaller unit is right for your space, that's the unit we'll recommend.
Long-term thinking
Up to 7 years cover, in-house warranty specialists and a 5-year workmanship guarantee on every installation.
Quality
Our commitment to quality
Every product on the Climio site is chosen personally by our buying team and put through a two-week live-use test before being listed.
A curated range, not a catalogue
We stock fewer than 80 SKUs — a deliberate choice. Where a big-box retailer might list 400 near-identical units, we've narrowed the field to the very best in each category: the quietest, the most efficient, the best-built and the best-supported. Every model earns its place.
Installed by the same specialists
Our engineers work only on the range we sell — meaning they know every quirk, every fitting tolerance and every commissioning routine. A first-time-fix rate above 98% isn't luck; it's the result of specialists doing what they do best.
Sustainability
Energy efficiency
A better home shouldn't cost the earth.
A++/A+++
Rating on 90% of the range
R32
Low-GWP refrigerant, industry-leading
0
Single-use plastic packaging by 2027
Why Climio
Why customers choose us
UK-based support
Every call answered by a specialist in Manchester or London.
Trusted commercially
Fitted into offices, hotels, restaurants and retail nationwide.
Energy leaders
Members of the UK Green Cooling Alliance since 2021.
50k+
UK homes cooled
4.9★
Independent review score
F-Gas
Certified engineers, nationwide
7 yrs
Cover on selected inverter units
Ready to feel the Climio difference?
Explore the range, book a free installation survey, or talk to a specialist about the right system for your space.
We're here to help
Still need a hand?
Speak with a Climio climate specialist. We'll size a room, troubleshoot a unit, arrange installation, or track down your order — usually within a few minutes.